Shipping Policy

Last Updated: January 2025

📦

1–2 Business Days

Order processing before dispatch

🚚

5–7 Business Days

Standard delivery across India

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Careful Packaging

Packed to maintain product quality in transit

This Shipping Policy applies to all orders placed for I Am Glow Glutathione Sea Buckthorn Marine Collagen Powder (Berry and Orange Flavour), sold and marketed by Glowgen Pharmaceuticals. Please read this policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–2 business days of payment confirmation (excluding Sundays and public holidays). You will receive confirmation with order details once placed, and a dispatch notification with tracking information once shipped.

⚠️ Orders placed after 2:00 PM IST, or on weekends and public holidays, will be processed on the next available business day.

2. Shipping Timeframes

Location	Estimated Delivery
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata)	3–5 Business Days
Tier 2 & Tier 3 Cities	5–7 Business Days
Remote / Rural Areas	7–10 Business Days
Himachal Pradesh & Hill Stations	5–8 Business Days

These are estimates and may vary due to courier delays, weather conditions, or peak sale periods.

3. Shipping Charges

Order Value	Shipping Fee
Orders above ₹999	FREE Shipping
Orders below ₹999	₹60 – ₹80 (based on location)
Express / Priority Shipping (where available)	₹120 – ₹150 additional

4. Tracking Your Order

Once dispatched, you will receive a tracking number via SMS and/or email. Use it on the courier partner's website to monitor delivery status. If you haven't received tracking information within 3 business days, contact us at info.iamglow@gmail.com or call +91 84486 77726.

5. Packaging

Our Collagen Powder (100g) is shipped in tamper-evident, sealed packaging. The outer shipping box protects the product during transit. As stated on the label, please store in a cool, dry place upon receipt.

6. Shipping Address

Please ensure your shipping address is complete and accurate at the time of ordering. We are not responsible for delays or non-delivery due to incorrect addresses. Address changes cannot be accommodated after dispatch.

7. Failed Delivery Attempts

If the courier is unable to deliver after multiple attempts (typically 2–3), the parcel may be held at a local courier facility. You will be contacted to arrange re-delivery or pickup. If returned to us, we will reach out to arrange re-shipment (additional charges may apply).

8. Damaged or Lost Shipments

In the rare event your order arrives damaged or is lost in transit, please:

Photograph the damaged packaging immediately upon receipt
Contact us within 48 hours of delivery at info.iamglow@gmail.com
Provide your order number and photographic evidence

We will investigate with the courier and arrange a replacement or refund as applicable.

9. Allergen & Storage Notice

⚠️ Our Collagen Powder contains fish and may contain soy, milk & nuts. Store in a cool, dry place away from direct sunlight. Best before: 24 months from date of manufacturing.