Return & Refund Policy

Last Updated: January 2025

Contact Us

Email or call within 7 days of delivery with your order number

We Review

Our team confirms eligibility within 2 business days

Return Pickup

We arrange reverse pickup for eligible cases

Refund Issued

Processed within 7–10 business days after inspection

At I Am Glow Nutritions, your satisfaction matters to us. This policy covers all purchases of our Glutathione Sea Buckthorn Marine Collagen Powder (Berry & Orange Flavour, 100g). As a consumable health supplement, returns are governed by the nature of the product and applicable Indian consumer protection laws.

1. Return Eligibility Window

Return requests must be raised within 7 days of the delivery date. Requests made after this window will not be accepted, except for quality complaints supported with photographic evidence.

2. Eligible vs. Non-Eligible Returns

✓ Eligible for Return / Refund

Product received damaged or broken
Incorrect product delivered (wrong flavour)
Seal tampered or packaging compromised on delivery
Product significantly different from description
Expired product delivered

✗ Not Eligible for Return

Opened or partially consumed products
Change of mind after purchase
Dislike of taste or flavour
Incorrect address provided by customer
Products from unauthorised resellers
Requests raised after the 7-day window

3. How to Raise a Return Request

Email us at info.iamglow@gmail.com with subject: Return Request – [Your Order Number]
Include your full name, order number, delivery date, and reason for return
Attach clear photographs of the product, packaging, and any damage
Our team will respond within 2 business days with next steps

Alternatively, call +91 84486 77726, Monday–Saturday, 10:00 AM – 6:00 PM IST.

4. Return Conditions

For approved returns, the product must be in its original sealed packaging, not opened or tampered with, and the original invoice must be available. We will arrange reverse pickup at our cost for all eligible returns.

5. Refund Policy

Scenario	Refund Type	Timeline
Damaged product received	Full refund or replacement	7–10 business days after pickup
Wrong product delivered	Full refund or replacement	7–10 business days after pickup
Tampered seal on delivery	Full refund or replacement	7–10 business days after pickup
Order cancelled before dispatch	Full refund	5–7 business days
Product lost in transit	Full refund or re-shipment	After courier investigation (7–14 days)

6. Refund Method

Refunds are credited back to the original payment method used at the time of purchase:

Credit / Debit Card: 5–7 business days
UPI / Net Banking: 3–5 business days
Prepaid Wallets: 2–3 business days
Cash on Delivery (COD): Via bank transfer (NEFT)

7. Replacements

In eligible cases, we may offer a replacement product instead of a monetary refund, at your preference. Replacements are dispatched within 3–5 business days after the returned product is received and inspected.

8. Order Cancellation

You may cancel your order before it is dispatched by contacting us immediately. Once the order is dispatched, cancellation is not possible and the return process must be followed.

💡 Tip: If you notice any issue — damaged packaging, wrong product, or missing items — document it with photos before opening the outer packaging. This significantly speeds up your claim.

9. Health Disclaimer

⚠️ Our Collagen Powder is a dietary supplement not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Dissatisfaction with personal wellness results does not constitute a valid return reason. Always consult your physician before use if you are on any medication.