Privacy Policy

Last Updated: January 2025

1. Information We Collect

1.1 Personal Information You Provide

When you place an order, register on our website, or contact us, we may collect:

• Full name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely through third-party gateways — we do not store full card details)
• Order history and purchase details
• Health-related information voluntarily shared when seeking product guidance

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device type, browser, and operating system
• IP address and geographic location (city/region level)
• Pages visited, time spent, and navigation paths
• Cookies and similar tracking technologies

2. How We Use Your Information

• Order Processing: To fulfil, ship, and manage your orders
• Customer Service: To respond to queries, complaints, and support requests
• Marketing Communications: To send promotions and wellness tips (with your consent)
• Product Improvement: To understand usage patterns and improve our formulations
• Legal Compliance: To meet obligations under the Information Technology Act, 2000
• Fraud Prevention: To detect and prevent fraudulent transactions

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Logistics Partners: Courier and delivery companies to ship your orders
• Payment Processors: Secure payment gateways to process transactions
• Manufacturing Partner: ABHA Biotechnology Pvt. Ltd., Noida — only as necessary for quality and compliance
• Legal Authorities: When required by law or valid legal processes

4. Cookies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Types used include essential cookies (for functionality), analytics cookies (to understand usage), and marketing cookies (for targeted promotions, with consent).

5. Data Security

We implement industry-standard security measures — including SSL encryption, secure servers, and access controls — to protect your personal information. However, no transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for 5–7 years for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info.iamglow@gmail.com

8. Children's Privacy

Our products and website are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the date at the top of this page. Continued use of our services following any changes constitutes acceptance of the updated policy.

11. Contact Us